Client rights

Client rights and responsibilities

Respect and Dignity: You have the right to receive considerate, respectful care at all times and under all circumstances, with recognition of personal dignity, diversity and religious or other spiritual preferences.

Cleansing Conversations provides special protections to certain medical records known as “Psychotherapy Notes”. All Psychotherapy Notes recorded on any medium (i.e., paper, electronic) by a mental health professional (such as psychologist or psychiatrist) must kept by the author and filled separate from the rest of the client’s medical records to maintain a higher standard of protections.

You have the right to receive the best possible care available, regardless of age, gender, nationality, faith, ethnic or socio-economic background

You have the right to know about the financial cost of your planned treatment. The cost provided is an estimate and may change over the course of your treatment. If you require, you will be provided with proper guidance in seeking financial assistance. Financial assistance is subject to patient eligibility as outlined in the institutional welfare policy.

You have the right to be provided with knowledge about your condition and treatment, including the precautions that should be taken.

You have the right to reasonable and informed participation in decisions involving your healthcare. To the extent possible, this will be based on a clear and concise explanation of your condition and planned procedures. Before undergoing any treatment, you or your representative will be required to provide an informed consent.

The Cleansing Conversations Ethics Committee is available to you or your representative in case of ethical concerns regarding the treatment and care being provided to you.

You are responsible for providing complete, correct and accurate information to your healthcare providers for your treatment. You must inform your attending professional of any changes in your condition and acknowledge that you understand your treatment plan.

You are responsible for maintaining respectful and professional behavior when interacting and communicating with our medical and non-medical staff under all circumstances. You are responsible for refraining from the use of violent or aggressive or disruptive or abusive language or behavior towards the staff or other patients, attendants or visitors. Our ‘Zero Tolerance to Aggression’ policy clearly states that the Cleansing Conversations team will not tolerate any form of aggression towards our staff. In case of any concern, you are requested to bring the matter directly to your attending professional.